Ohio University

IT Surveys

Each year, OIT will conduct surveys to identify current and emerging trends in IT usage patterns and to quantify the needs of the University community. These surveys are a systematic way to give voice to our customers and to identify what is working and what needs to be improved from our customers’ point of view. 

Purpose of the surveys

  • Document where customers are satisfied and where they are dissatisfied, including any gaps that cause disappointment with the customer experience.
  • Identify improvements that are important to students, faculty, and staff.
  • Use this data to prioritize continuous improvement initiatives that will make it easier for OHIO's IT customers to do their work.

Faculty survey on teaching technologies pilot opens soon!

Because this is the first year deploying IT surveys, we will be conducting them as pilots. All students, faculty, and staff at the University are invited to participate in the surveys throughout the year. Our first survey will focus on technologies that faculty use to teach. 

Starting with the 2020-21 academic year, we will establish a regular survey schedule that begins in the fall and runs through the summer. For this pilot year, we plan to distribute the following surveys:

  • Faculty survey on teaching technologies
  • Workplace services survey
  • Student technology experience survey
  • Administrative systems survey
  • Security and accessibility survey

Each survey will be distributed to sample populations within the University community that utilize those services. 

Ultimately, we want to provide an excellent IT experience that supports the teaching, learning, research, and business needs of OHIO. Our goal is to improve our customers’ ability to use IT to get their work done.